Family North Star

Last updated: 8 October 2026

Terms of Service

These Terms of Service form a binding agreement between you and Your North Star B.V., registered with the Dutch Chamber of Commerce under KVK number 42187176, with its registered office at Prinses Marijkestraat 75, 2595 TL ’s-Gravenhage, The Netherlands. By using Family North Star you accept these terms.

1. The service

Family North Star is a self-guided digital weekend experience for couples and parents. It sequences reflective exercises across a two-day journey that families complete independently, in their own time and space, to help them clarify their values, vision and direction, and generates a personalised Family North Star Family North Star — a Family Book — based on the responses you and your partner provide. It includes AI-assisted features that generate insights, headlines and a written family story from your inputs. The service is delivered entirely digitally; no physical goods, live sessions, coaching or human facilitation are included.

2. Your account

  • You must provide an accurate email and verify it before your account is activated.
  • You must be at least 18 years old to purchase, and Family North Star is intended for adult partners and parents.
  • You are responsible for keeping your password and account credentials confidential.
  • You may delete your account and all associated data at any time by contacting support.

3. Price, payment and access

Family North Star is a one-time purchase (€149 / US$169, taxes may apply). It is not a subscription and does not renew. Payment, VAT and invoicing are handled by Stripe, our payment processor; the seller is Your North Star B.V.. For questions about payment or refunds, contact us at support@yournorthstar.today.

  • Access to the guided weekend, editing and AI reflections begins immediately and lasts one year.
  • After that you keep lifetime read-only access to your Family North Star and Family Book.
  • Prices are shown in EUR or USD and may include VAT depending on your country.

4. Gifts and access codes

Family North Star can be purchased as a gift. The purchaser receives a printable certificate with a private redemption link to pass on. If an optional date is chosen, the gift can be redeemed from that date. Gifts bought from 2 October 2026 can be redeemed for 12 months from the date of purchase; the redeem-by date appears on the certificate. Gifts bought earlier remain redeemable. Redeeming activates the same access as a purchase. Access codes (used for partnerships and pilots) grant the same access. Gifts and access codes are non-transferable once redeemed and cannot be exchanged for cash.

5. Refunds, guarantee and right of withdrawal

Family North Star includes a voluntary 60-Day Meaningful Value Guarantee, starting at purchase or, for gifts, at redemption. It is in addition to any mandatory consumer rights, including the EU right of withdrawal where applicable. See our Refund Policy for details.

6. Your data and content

You own your journey data, reflections, uploads and Family Book content. We process them only to provide the service. You can request export or deletion of your data at any time. See our Privacy Policy for full details.

By submitting content you grant us a limited, non-exclusive license to host and process it solely to provide the service to you and your invited partner.

7. AI disclaimer

  • The AI-generated insights, headlines and family story are reflective prompts — they are not a substitute for professional therapy, medical, legal, financial or family counselling advice.
  • AI outputs are generated from your inputs and may not always be accurate or appropriate. You are responsible for how you use them.
  • You must not use the AI features to generate illegal, harmful, harassing or infringing content, and you must not attempt to jailbreak, scrape or reverse-engineer the system.

8. Acceptable use

You agree not to:

  • Use the service for unlawful purposes or in violation of these terms.
  • Attempt to access other families' data or interfere with our security (probing, scraping, malware).
  • Resell, redistribute, or reverse-engineer the service.
  • Infringe intellectual-property rights of Your North Star or third parties.

9. Intellectual property

Your North Star B.V. retains all rights, title and interest in Family North Star, including the software, design, branding and underlying methodology. You receive a limited, non-exclusive, non-transferable right to use the service during your access period, together with the partner you invite to your family workspace.

10. Suspension and termination

We may suspend or terminate access in case of material breach, non-payment, security or fraud risk, or repeated violations of these terms. You may stop using the service and delete your account at any time.

11. Service availability

We strive to keep the service available and reliable but do not guarantee uninterrupted or error-free operation. Your responses are autosaved as you work and synced when the service is available.

12. Liability

The service is provided "as is" and "as available". To the maximum extent permitted by law, our aggregate liability for any claim relating to the service is limited to the fees you paid to us in the 12 months preceding the claim. We are not liable for indirect, consequential or special damages (including loss of profits, data or goodwill). Nothing in these terms excludes liability that cannot be excluded under Dutch law.

13. Governing law

These terms are governed by the laws of the Netherlands. Disputes will be brought before the competent court in The Hague, without prejudice to mandatory consumer-protection rules of your country of residence.

14. Changes

We may update these terms from time to time. Material changes will be notified in the app. Continued use after changes constitutes acceptance.

15. Contact

Your North Star B.V.
Prinses Marijkestraat 75
2595 TL ’s-Gravenhage
The Netherlands
KVK 42187176
hello@yournorthstar.today